RND Customer Support:
RNDA Core Hours and Daily Operations
|January 3||News Year's Day|
|May 30||Memorial Day|
|July 4||U.S Independence Day|
|September 5||Labor Day|
|November 24||Thanksgiving Day|
|November 25||Day after Thanksgiving|
|December 26||Christmas Day|
Each Service Provider that is assigned and/or ports in U.S. geographic number resources shall complete the monthly Service Provider Disconnected Numbers Report and submit it to the RND by the 15th of each month no later than 11:59 pm ET. The Toll Free Number Administrator (TFNA) shall file a Disconnected Numbers Report and submit it to the RND by the 15th of each month no later than 11:59 pm ET. While the data should be as current as possible, not all service providers will be able to report numbers disconnected through the 15th of the month by the 15th of the month. The cutoff date for the data in the monthly file should include disconnects at least through the 10th of the month. If there are disconnects that occur after the 10th of the month, it is acceptable for those disconnects to be included in the next monthly report. Any number that is permanently disconnected after the cutoff for the monthly file should be included in the following month’s file.
If a Service Provider has no permanently disconnected telephone numbers to report for a monthly period, it must report "No Data" within the Web GUI in order to be in compliance. If a Service Provider reports "No Data" to submit, but then determines it does have data to submit before midnight on the 15th, the RND will process the latest data submitted.
The following are the submission deadlines, with no adjustments for weekends and holidays. A reminder to submit a monthly Disconnected Numbers Report will be sent to all Service Providers, Service Provider Agents, and TFNA users as selected by their Email Notification Subscriptions.