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Contact Information


RND Customer Support:

Phone: 1-833-763-2366

RND Organization:

Beth Sprague RND Director571-363-3821
Liz Gera RND Administrator571-363-3822
Chinetta Woods RND Administrator571-325-5250


RNDA Core Hours and Daily Operations

The RND will be available during the U.S. business hours of 8:00 am and 8:00 pm Monday through Friday ET, excluding recognized holidays, which are posted separately.  On the 15th day of each month, the RND shall be available from 8:00 am until midnight ET to allow for full support of the monthly update; this requirement for Service Providers to post a monthly update must occur even if the 15th occurs on a weekend or a recognized holiday.

January 1News Year's Day
May 27Memorial Day
July 4U.S Independence Day
September 2Labor Day
November 28Thanksgiving Day
November 29Day after Thanksgiving
December 25Christmas Day


Each Service Provider that is assigned and/or ports in U.S. geographic number resources shall complete the monthly Service Provider Disconnected Numbers Report and submit it to the RND by the 15th of each month no later than 11:59 pm ET. The Toll Free Number Administrator (TFNA) shall file a Disconnected Numbers Report and submit it to the RND by the 15th of each month no later than 11:59 pm ET.  While the data should be as current as possible, not all service providers will be able to report numbers disconnected through the 15th of the month by the 15th of the month.  The cutoff date for the data in the monthly file should include disconnects at least through the 10th of the month.  If there are disconnects that occur after the 10th of the month, it is acceptable for those disconnects to be included in the next monthly report.  Any number that is permanently disconnected after the cutoff for the monthly file should be included in the following month’s file.

If a Service Provider has no permanently disconnected telephone numbers to report for a monthly period, it must report "No Data" within the Web GUI in order to be in compliance.  If a Service Provider reports "No Data" to submit, but then determines it does have data to submit before midnight on the 15th, the RND will process the latest data submitted.

The following are the submission deadlines, with no adjustments for weekends and holidays. A reminder to submit a monthly Disconnected Numbers Report will be sent to all Service Providers, Service Provider Agents, and TFNA users as selected by their Email Notification Subscriptions.

January 15Monday
February 15Thursday
March 15Friday
April 15Monday
May 15Wednesday
June 15Saturday
July 15Monday
August 15Thursday
September 15Sunday
October 15Tuesday
November 15Friday
December 15Sunday