Contact Information


RND Customer Support:

Phone: 1-833-763-2366

RND Organization:

Beth Sprague

 RND Director


Al Cipparone

 RND Manager


John Auerbach

 RND Administrator



RNDA Core Hours and Daily Operations

The RND will be available during the U.S. business hours of 8:00 am and 8:00 pm Monday through Friday ET, excluding recognized holidays, which are posted separately.  On the 15th day of each month, the RND shall be available from 8:00 am until midnight ET to allow for full support of the monthly update; this requirement for Service Providers to post a monthly update must occur even if the 15th occurs on a weekend or a recognized holiday.

January 1 News Year's Day  
May 31 Memorial Day  
July 4 U.S Independence Day (Observed July 5)
September 6 Labor Day  
November 25 Thanksgiving Day  
November 26 Day after Thanksgiving  
December 25 Christmas Day (Observed December 24)



Each Service Provider that is assigned and/or ports in U.S. geographic number resources shall complete the monthly Service Provider Disconnected Numbers Report and submit it to the RND by the 15th of each month no later than 11:59 pm ET. The Toll Free Number Administrator (TFNA) shall file a Disconnected Numbers Report and submit it to the RND by the 15th of each month no later than 11:59 pm ET.  While the data should be as current as possible, not all service providers will be able to report numbers disconnected through the 15th of the month by the 15th of the month.  The cutoff date for the data in the monthly file should include disconnects at least through the 10th of the month.  If there are disconnects that occur after the 10th of the month, it is acceptable for those disconnects to be included in the next monthly report.  Any number that is permanently disconnected after the cutoff for the monthly file should be included in the following month’s file.

If a Service Provider has no permanently disconnected telephone numbers to report for a monthly period, it must report "No Data" within the Web GUI in order to be in compliance.  If a Service Provider reports "No Data" to submit, but then determines it does have data to submit before midnight on the 15th, the RND will process the latest data submitted.

The following are the submission deadlines, with no adjustments for weekends and holidays. A reminder to submit a monthly Disconnected Numbers Report will be sent to all Service Providers, Service Provider Agents, and TFNA users as selected by their Email Notification Subscriptions.

May 15 Saturday
June 15 Tuesday
July 15 Thursday
August 15 Sunday
September 15 Wednesday
October 15 Friday
November 15 Monday
December 15 Wednesday