Service Providers (SPs) and SP Agents shall identify a Primary Contact within their organization, who will be responsible for following these steps to register their company to be able to report disconnected Telephone Numbers (TNs).
Click on each step for detailed explanations.
In order to request a login, the Primary Contact shall send an email to firstname.lastname@example.org, indicating the type of registrant (Service Provider or Service Provider Agent).
RND Customer Support will send an email back to the Primary Contact. The email will contain a link to an online registration form which is only valid for the Primary Contact and must be used within 7 calendar days.
The registration will require the Primary Contact to provide their contact and company information as well as information for the Authorizer from the Primary Contact’s company; the Authorizer is a member of management within the company who has the authority to authorize the Primary Contact to register within the RND.
After submission, the applicant will receive a confirmation email which will include a tracking number.
RND Customer Support will process the application within 7 calendar days of receipt. If approved, the Primary Contact will receive an email confirmation with information to login to the RND and a temporary password which is valid for 7 calendar days.
If denied, the Primary Contact will receive an email with the reason for denial and may reach out to RND Customer Support with questions at 833-763-2366 or email@example.com.
Once the Primary Contact receives the temporary password, they will be required to login and change their password, which must be between 16 and 64 characters in length and include one upper case letter and one lowercase letter.
Once registered, the Primary Contact shall use the RND to invite users from their respective companies to access the RND. Additionally, the Primary Contact will manage the company users and the company profile.
Once registered, the Service Provider Agent (SPA) shall use the RND to add new Client Companies to their profile. The addition of Client Companies requires a Letter of Authorization authorizing the SPA to submit permanently disconnected telephone numbers reports or updates to the RND on behalf of the Client Company.